To ensure your experience at Grande Real Villa Itália & Hotel Spa is perfect from the very first moment, we have gathered on our FAQ page the answers to the most frequently asked questions about the hotel, reservations, rooms, restaurant, services, experiences, cancellation policies, vouchers, and other essential details.
All reservations must be guaranteed with a valid credit card and/or prepayment, according to the conditions of the selected rate.
The hotel reserves the right to pre-authorize the provided credit card prior to arrival.
Payment conditions depend on the selected rate, stay period and applicable promotional conditions.
Applicable payment conditions will always be presented during the booking process and confirmation.
Cancellation conditions depend on the selected rate, stay period and applicable promotional conditions.
The Hotel offers extra beds at an additional charge of €85 per night, subject to the booked room type and availability. A maximum of one extra bed is permitted per room.
Check-in: from 15h00
Check-out: until 12h00
Early check-in and late check-out requests are subject to availability and may incur additional charges.
Cascais City Tax:
€4 per night, per guest aged 13 years old or above, up to a maximum of seven consecutive nights per stay. Subject to changes in local legislation applicable at the time of stay.
Group Policy:
Reservations for 10 or more rooms with overlapping stay dates are considered group bookings and may be subject to specific group conditions, overriding individual booking policies. For group requests, please contact our Groups Department: [email protected]
Multiple book rooms:
Up to 4 rooms may be booked per reservation, facilitating stays for families or small groups. All rooms included in the same reservation must share the same check-in and check-out dates. For different stay periods, separate reservations must be made, or our Reservations Department should be contacted.
Personal data:
Personal data provided during the booking process will be processed in accordance with applicable data protection legislation and the Group Privacy Policy.
Documentation:
Upon check-in, valid identification documents for all guests, including children and infants, are mandatory.
Pets are not allowed.
Smoke free hotel.
Parking is subject to availability and additional charges may apply.
Swimming pool:
The outdoor pool may operate seasonally, and its availability may vary according to weather conditions and hotel operation.
Extra charges incurred during the stay must be settled upon check-out.
The Hotel reserves the right to update or amend this Reservation Policy whenever necessary.
The terms and conditions applicable to your reservation will always be those in effect and communicated at the time of booking confirmation.
All prices mentioned include VAT at the legal rate in force.
